Stakeholder Engagement

the Company has analyzed and reviewed to compile the overview of the stakeholders by taking the analysis results with factors such as dependent, influence, including other factors appropriately also, there were improvements to the names of external stakeholders such as NGOs properly. Stakeholders are divided into 9 groups with a practical approach that takes into account all stakeholders. There were stakeholders’ prioritization and participation. There was a communication process to be aware of the expectations or concerns of stakeholder groups and can use the information to define a business guideline that can respond to all issues and all stakeholder sectors

In this regard, cooperative operations with stakeholders will help to create good relationships in which the Company and its affiliates are ready to drive all stakeholder groups to thrive and move forward together stably and sustainably.

Engagement Channel and Stakeholder’s Issue
Engagement Channel
  • HR internal communication
  • Employee engagement survey
  • Town Hall Meeting
  • Mailbox
  • Complaints and Suggestions and Whistleblowing
Stakeholder’s Issue and Expectations
  • Confidence in the equipment and safety of the production process
  • Safety in workplace
  • Career opportunities
  • Happiness in workplace
  • Fair wages and benefits
  • Human rights and labor practices

Engagement Channel
  • Business partner / Customer
  • Customer Satisfaction Survey
  • Complaints and Suggestions and Suggestions
  • Meeting on occasions
  • Responding to Disclosure Requests
  • Contract and
Stakeholder’s Issue and Expectations
  • Confidence in the equipment and safetyof the production process
  • Safety in workplace
  • Business transparency
  • Human rights and labor practices
  • Risk management
  • Water management
  • Quality of products and services
  • Innovation management
  • GHG emissions

Engagement Channel
  • Investment Conference and Roadshow
  • Opportunity Day / Analyst Meeting
  • IR call and/or email
  • Company Visit
  • Public information on EA’s website
  • Annual General Meeting
  • Site Visit
Stakeholder’s Issue and Expectations
  • Business transparency
  • Risk management
  • Water management
  • Innovation management
  • GHG emissions

Engagement Channel
  • Employees in local area
  • Community Survey
  • Complaints and Suggestions
  • Meeting on Occasions
  • Public information on EA’s website
Stakeholder’s Issue and Expectations
  • Confidence in the equipment and safety of the production process
  • Community relations engagement
  • Human rights and labor practices
  • Social and environmental impact from the Company’s operations
  • Customer well-begin and economic distribution
  • Quality of products and service
  • Innovation management

Engagement Channel
  • Publication of Annual Report and Sustainability Report
  • Clarification of the facts to the public
  • Public information on EA’s website
  • Complaints and Suggestions channels
Stakeholder’s Issue and Expectations
  • Social and environmental impact from the Company’s operations
  • Customer well-begin and economic distribution
  • Innovation management
  • GHG emissions

Engagement Channel
  • Board meeting and/or the executives in subsidiaries associated company and Joint Venture
  • Publication of Annual Report and Sustainability Report
Stakeholder’s Issue and Expectations
  • Business transparency
  • Risk management
  • Risk management
  • Innovation management
  • Climate change

Engagement Channel
  • Formal Meeting
  • Publication of Annual Report and Sustainability Report
  • Contract and Written Agreement
Stakeholder’s Issue and Expectations
  • Contract and Written Agreement
  • Risk management
  • Innovation management
  • Climate change

Engagement Channel
  • Formal Meeting
Stakeholder’s Issue and Expectations
  • Confidence in the equipment and safety of the production process
  • Safety in workplace
  • Innovation management
  • Human rights and labor practices

Engagement Channel
  • Formal Meeting
  • Partnership and supports of Government’s projects
  • Meeting on occasions
  • Public information on EA’s website
  • Responding to disclosure requests
  • Publication of Annual Report and Sustainability Report
Stakeholder’s Issue and Expectations
  • Business transparency
  • Risk management
  • Water management
  • Innovation management
  • GHG emissions